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Frequently Asked Questions.
The Amcare Group aims to provide quality care support. If you have any questions that are not covered here please drop us a line or use the contact form below and a care specialist will call you promptly.
If you want to start your Amcare Group home delivery service call 0800 88 50 50 (0800 456 5922 in Scotland)
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Q. When will my order be delivered?
We will usually deliver your order within 7 – 10 working days, or earlier if the prescription is received.
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Q. I was advised my delivery would be with me today but I haven’t yet received anything.
We will check this with our Couriers on line tracking system and advise an update.
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Q. Can my order be delivered to an alternative address?
Yes this can be arranged for you when you place your order.
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Q. Can you deliver orders abroad?
Yes, we deliver to all countries within the EU.
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Q. Where can I find BCA Direct's contact details?
BCA Direct's contact details can be found here www.amcaregroup.co.uk/bcadirect
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Q. Where can I find Trent Direct's contact details?
Trent Direct's contact details can be found here www.amcaregroup.co.uk/trentdirect
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Q. Where can I find AlphaMed's contact details?
AlphaMed's contact details can be found here www.amcaregroup.co.uk/alphamed
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Q. Where can I find Homestyle Positive's contact details?
Homestyle Positive's contact details can be found here www.amcaregroup.co.uk/homestylepositive
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Q. Where can I find Amcare Scotland's contact details?
Amcare Scotland's contact details can be found here www.amcaregroup/amcarescotland
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Q. What should I do if I have a complaint about my delivery service?
We have a complaints procedure which forms part of our ISO9001 Quality Management system.
If you have a complaint about our delivery service, please contact your Care Centre where your account is managed. One of our Customer Liaison Assistants will take your complaint and personally manage the issue.
In the first instance they will ensure that you have sufficient supplies available, if not they will ensure you receive an emergency ‘next day’ delivery.
Every delivery has a unique consignment number, and our staff will be able to use this to determine the status of your delivery if it has not arrived when expected.
We have a close relationship with our courier company, and any complaints regarding delivery are resolved in conjunction with them to ensure any issues are quickly resolved so that they do not reoccur.
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Q. What should I do if I have a complaint about the product I have had delivered?
We have a complaints procedure which forms part of our ISO9001 Quality Management system.
If you have a complaint about the product you have received, please contact your Care Centre where your account is managed. One of our Customer Liaison Assistants will take your complaint and personally manage the issue.
In the first instance they will ensure that you have sufficient supplies available, if not they will ensure you receive an emergency ‘next day’ delivery.
All product complaints are investigated by our Management team, and where necessary, Manufacturers are involved in the process.
Faulty products will be replaced as soon as they are reported, to ensure you experience minimal delay in receiving the supplies you require.
To start your Amcare home delivery service call 0800 515 317 (0800 456 5922 in Scotland)
Telephone 0800 515 317 (0800 456 5922 in Scotland)
Email: info@alphamed.co.uk and we will call you back
Online at /alphamed/register/ and we will call you back
Text ‘Join’ and your name to 0191 580 04 39 and we will call you back.