Important Amcare Service Update

Providing our customers with the products and service they need in a timely manner is of paramount importance to all of us at Amcare. Following a recent software update to enable us to better serve our customers, there have been some technical issues that have resulted in some disruption in Amcare’s distribution of products and the normal high level of service. 

We are experiencing a significant increase in the number of calls regarding the disrupted service and our support team is doing its very best to respond to all customers as soon as possible. Our team is working tirelessly around the clock to address any outstanding orders and resolve any remaining software issues.  We have increased the number of people in the warehouse, strengthened our customer support with additional staff and extended operating hours in a bid to restore our service levels. 

Amcare is committed to meeting orders as soon as practicable and would like to reassure our customers that this is our highest priority. We will update you as soon as we have full clarity.

We apologise wholeheartedly to all those who have experienced any delay. We are working to solve this as quickly as possible to return Amcare to the very high level of service that you, our customers, should expect.

Yours sincerely

Julie Gill
Customer Care Director
Amcare™ Group