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Ordered with care, delivered with discretion

Let’s be honest, you have more important things to worry about than the delivery of your supplies. Here at Amcare, we understand what a huge impact it can have on your daily life if you don’t get your order on time. Working in partnership with the NHS, we make it simple, fast and efficient to contact us, order and arrange your delivery so that you can focus on what’s important.

Register

It’s quick and easy to register in any of the following ways:

Online – Visit the registration page, complete and submit your form online.

By phone – Call our Customer Care team on 0800 88 50 50 (stoma care), 0800 028 4131 (urology and continence).                                           

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Place Your Order

There are several ways that you can place your order:

Online – Select your products or samples, add to the basket and proceed to checkout. See our full range of products. We will request your prescription on your behalf. 

By post – Collect your prescription as usual from your GP. Send it to us by post. Once we receive it, we will process your order.

EPS - We can collect your prescription electronically (EPS), which means you will get your order faster. Find out more about the Electronic Prescription Service (EPS)

Charges: Most of our customers are exempt from paying for their prescriptions. To find out if you are eligible for free prescriptions, see the prescription charges section.

To process and dispatch your order, we need your original prescription. However, if you need your order urgently, please do not hesitate to contact us. We will do everything we can to ensure you are never left without products.

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Delivery

DPD, our delivery partner, will deliver to any address in the UK.

Once we receive your prescription, most orders are dispatched on the same working day. For those customers that provide mobile phone numbers, DPD can send a text to let you know your parcel is on its way. For maximum flexibility, you can change your delivery window or tell DPD where to leave your parcel, if you are not at home. Find out more.

Rest assured, your supplies are all delivered in plain packaging to ensure complete discretion.

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Re-order

Our priority is to ensure that you are never left without your products.

You can set up repeat orders and request changes to your order at anytime – we are totally flexible to suit your needs.

Here are some options for you:

Online – Login to your online account and visit My Orders page. Here you can see all your previous orders and re-order. No login details? Activate your Online Account.

Phone reminder service – Please ask one of our Care Centre advisors about this service. If you prefer we can call you at the same time every month so that you don't forget to place your order.

If you’d like, we can call you at the same time monthly so you don’t forget to order, just ask us to set up a reminder call for you by registering your request with our Care Centre Advisors on 0800 88 50 50 (stoma care), 0800 028 4131 (urology and continence)

Phone - Alternatively, you can always call our dedicated order line, to top up your supplies when it’s convenient for you. See our opening hours.

Via EPS – If you register for the NHS Electronic Prescription Service (EPS), we can automatically process and deliver your next supply, on a designated date. Find out more and register.

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Review

At Amcare, we want to help you live a comfortable, confident, happy life and manage your condition.

If you are having dificulties you can call one of our experienced customer care advisors. They can talk through your concerns, review the products you are using and look at alternatives that may suit you better.

We can also arrange for one of our qualified nurses to talk through any health concerns you have over the phone or in person in your own home. Please call 0800 085 2516 (UK), 1800 818 988 (ROI).

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