Amcare™ Group is part of the ConvaTec group of companies. ConvaTec are internationally recognised as leading providers of stoma, woundcare, urology and catheterisation products designed to help people manage chronic conditions.
Amcare are an experienced prescription home delivery company, specifically supporting those living with stoma, urology and catheterisation conditions. Through Amcare, customers are provided with a full range of prescription products from all manufacturers, with the aim of supporting customer choice.
No. Our order and delivery service and support and advice all come free of charge to you, as we partner the NHS to offer a free prescription service. In the event you have to pay for your prescription items, don’t worry; we’ll let you know before sending you anything.
Yes you can choose to have your supplies delivered as often as you need to, if you find that you are left with excess supplies please let us know, we can speak to your GP and have your prescription altered. This will reduce the amount of space you need at home to store products and help save the NHS valuable funds. Equally if you find you don’t have enough supply, we can sort that out for you too – please just let us know.
If you find the products that you have been prescribed are no longer suitable, in the first instance, we recommend you discuss options with your specialist nurse or GP to discuss alternatives. Being experts in all things stoma, urology and continence, we can advise you of the full range of products and support for people with your specific condition. It’s your choice.
We dispatch most orders the next working day following receipt of your prescription. If you are a new customer and have limited product left, we will normally process your first order even if we don’t have your prescription. You will never be left without the essential products we know you need.
Almost all orders can be tracked through our courier DPD’s online tracker. You will have received notification of delivery via text advising of the delivery date and time. If you don’t receive your product on the time and date expected please call us immediately on 0800 88 50 50 (stoma care), 0800 028 4131 (urology and continence).
It is very likely that your nurse or GP will have already registered all of your details with us, so we will need very little information from you – other than letting us know when you need a new order.
Switching to Amcare from another delivery company is simple, you can register here.
We do not expect the availability of ConvaTec products to be impacted by Brexit and are taking measures to ensure continuity of supply. For products from other manufacturers, we will be closely monitoring supply levels and will inform you if there are any risks to receiving your regular products. Please don’t worry, we will make sure you are never without a solution. If you have any questions, please contact us on email@example.com.