Contact us

Talk to us

If you'd like to contact us you may do so through the form below. One of our Amcare Group specialists will get back to you as soon as possible


 

Want to compliment or complain about the service you receive?

 

We are committed to providing you with the highest nursing care and home delivery service. If you wish to make a complaint or send in a compliment regarding the nursing care or service you have received, we would welcome your feedback.

 

This helps us to continually improve the quality of the service we offer.

 

Any complaints or comments will be treated sensitively and will not have a negative effect on the future service you receive from us.

 

Please contact us on 0800 88 50 50 or if you prefer you can email us on enquiry@amcaregroup.co.uk.

 

Our clinical governance team will support you while the circumstances are investigated. Our internal complaints and clinical incident  policy  follows  NHS and CQC guidelines.

 

An initial acknowledgment  of your complaint will be received within 2 working days, and a written response following a thorough investigation will be sent within 20 working days.  If for any reason this cannot be achieved then you will receive 
written communication informing you of this.

 

You may also seek advice from your local Patient Advice and Liaison Service (PALS}, who may be able to resolve your concerns informally or tell you more about the complaints procedure within the NHS - The NHS Complaints Advocacy www.nhscomplaintsadvocacy.org

 

Full details of your nearest PALS representative are available  from  www.nhs.uk and every hospital.

 

If you are not happy with the outcome of a complaint, you have the right to refer the matter to the Parliamentary and Health Service Ombudsman (PHSO} www.ombudsman.org.uk or to refer the matter to the Care Quality Commission.

 

Find your local care centre

BCA Direct: Tyne and Wear

Direct 0191 427 8100

Freephone 0800 85 47 53

Fax 0191 427 8101

 

General Equiries Email

enquiry@amcaregroup.co.uk

Prescription Reorder Email

info@bcadirect.com

Product Sample Request Email

stoma.webcare@convatec.com

6 Waverley

Long Row

Market Dock

South Shields

Tyne & Wear

NE33 1LE

 

Amcare: Sunderland

Direct 0191 516 5000

Freephone 0800 88 50 50

Fax 0191 516 5002

 

General Equiries Email

enquiry@amcaregroup.co.uk

Prescription Reorder Email

enquiry@amcaregroup.co.uk

Product Sample Request Email

stoma.webcare@convatec.com

Unit 8 Rivergreen Industrial Estate,

Pallion,

Sunderland,

SR4 6AD

Amcare: Sterling

Direct 01786 434 989

Freephone 0800 456 59 22

Fax 01786 434 988

 

General Equiries Email

enquiry@amcaregroup.co.uk

Prescription Reorder Email

amcare.order@convatec.com

Product Sample Request Email

stoma.webcare@convatec.com

Unit 4,

Step Commercial Centre,

Stirling Enterprise Park,

Players Road, 

Stirling, 

FK7 7RP

Trent Direct: Nottinghamshire

Direct: 01773 715 745

Freephone 0800 028 4131

Fax 01773 713 575

 

 

General Equiries Email

enquiry@amcaregroup.co.uk

Prescription Reorder Email

mg-trentdirect-nottingham@convatec.com

Product Sample Request Email

stoma.webcare@convatec.com

Trent Direct

Unit 14

Farrington Way

Eastwood

Nottingham

NG16 3FB

Amcare: Cheltenham

Direct 01242 662 759

Freephone 0800 88 50 50

Fax 01242 662 758

 

General Equiries Email

enquiry@amcaregroup.co.uk

Prescription Reorder Email

amcare.order@convatec.com

Product Sample Request Email

stoma.webcare@convatec.com

Unit 2, Guillimont Heath Centre,

Stoke Road,

Bishop's Cleave, Cheltenham, 

Gloucestershire, 

GL52 8RP

Alphamed: Basingstoke

Freephone 0800 515 317

Fax 01256 300 159

 

General Equiries Email

enquiry@amcaregroup.co.uk

Prescription Reorder Email

info@alphamed.co.uk

Product Sample Request Email

stoma.webcare@convatec.com

Alphamed Ltd.

The Hatch Industrial Park

Greywell Road

Mapledurwell

Basingstoke

Hampshire

RG24 7NG

Amcare: Lincoln

Direct 01522 551 440

Freephone 0800 88 50 50

Fax 0191 516 5002

 

General Equiries Email

enquiry@amcaregroup.co.uk

Prescription Reorder Email

mg-amcare-lincoln@convatec.com

Product Sample Request Email

stoma.webcare@convatec.com

J2 The Point,

Weaver Road,

Lincoln,

LN6 3QN

Homestyle Positive: Dartford

Freephone 0800 393 889

Fax 01322 380 055

 

General Equiries Email

enquiry@amcaregroup.co.uk

Prescription Reorder Email

info@resuspositive.co.uk

Product Sample Request Email

stoma.webcare@convatec.com

The Coach House,

1 Hedge Place Road,

Stirling Enterprise Park,

Horns Cross, 

Dartford, 

DA9 9JZ

To start your Amcare home delivery service call 0800 88 50 50 (0800 456 5922 in Scotland)

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